Free Shipping* on Orders Within New Zealand - at Alert Level 3, orders are being shipped and Click & Collect is available.

Santa Experiences, Covid-19 Update | Thursday 14 October 2021 5.30pm

 

As the health and safety of Santa’s special guests, Santa himself and his Helpers has remained top of mind, we have made the decision that non-booked Santa visits will not be available this Christmas.
We will be operating Santa visits only through our booking system where we have opened up additional booking slots to accomodate as many visitors as we can while adhering to social distancing practices.

We apologise for any inconvenience and we encourage you to make your Santa Experience this year a booked one, please find the details and benefits of a booked visit here.

 

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Covid-19 Update | Tuesday 21 September 2021 3.00pm

 

At Alert Level 3, our teams are pleased to be able to return. Orders are being processed and dispatched. Our Contactless Click & Collect service is also available from both our Queen Street and Newmarket stores.

Due to processing orders received throughout the Alert Level 4 period, orders will take
slightly longer than usual, be assured our teams are working as quickly and safely as
possible to facilitate all orders.

As circumstances have caused delays, we have extended our Returns timeframe until
Friday 31 December 2021. Should you need to return an item purchased there will be time to do so.
 
We thank you for your patience and ongoing support of our family business, we look
forward to seeing you instore, once Auckland reaches Alert Level 2.

 

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Covid-19 Update | Wednesday 8 September 2021 4.00pm

 

To support New Zealand's fight against COVID-19, we have closed both our Queen Street and Newmarket stores until Auckland is in Alert Level 2.

Our Online store remains open. You are welcome to browse or purchase. We will be delivering orders when Auckland is in Alert Level 3. Our Click & Collect service will also resume when Auckland is in Alert Level 3.

If you have ordered with us recently and have not yet received your order, please be assured we will be doing everything possible to dispatch your order into the courier network just as soon as we can.

 

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Covid-19 Update | Wednesday 1 September


We are unable to receive or process returns at this time.

Please hold on to any returns you may have until Auckland has entered Alert Level 3, we have extended our returns timeframe until Friday 31 December to accommodate this.

 

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Covid-19 Update | Tuesday 17 August 2021 7.00pm


To support New Zealand's fight against COVID-19, we have closed both our Queen Street and Newmarket stores until Alert Level 4 has been modified.

Our Online store will remain open, you are welcome to browse or purchase. We won't however be delivering any orders until the restrictions have been lifted and it is safe to do so. We will not be offering our Click & Collect service during this time.

If you have ordered with us recently and have not yet received your order, please be assured we will be doing everything possible to dispatch your order into the courier network when the category level has been lowered.

You will be able to contact us via our digital channels throughout the period we are closed and we will assist you in any way we can.

We thank you for your support of our family business and we look forward to seeing you again soon.

Stay safe, be kind.
We're all in this together.

 

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Covid-19 Update | Friday 12 March 2021 2.00pm

 

We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.

The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business;

Entry: QR codes are displayed at every entrance, and a written register is available to assist with contact tracing. The number of people instore be managed at all times to allow for generous social distancing. The use of masks for both customers and staff is encouraged.

Click & Collect pickup points at: Queen Street at our Customer Service Centre.
Newmarket at our Menswear counter.

Hygiene Protocols in place: Cleaners are cleaning and disinfecting surfaces frequently.
Hand sanitisers are available at all counters, for staff and customers.
Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.
Staff are provided with masks and gloves, these are optional.
To help prevent exposure, employees have all the information they need to stay healthy within the work environment.
If employees are feeling unwell, we request they remain at home.

AT ALERT LEVEL 1
Our beauty services and lingerie fitting services resume, as does the trying of accessories, including earrings and sunglasses. All services have enhanced hygiene procedures.

We will be operating a largely cashless environment for the foreseeable future. Cash payments will be accepted at several counters at both stores.

Bite Café at Queen Street is open and will accept cash payments and meet all requirements.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health.

We thank you for your support of our family business.

Best wishes,
Andrew Caughey
Managing Director

 

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Covid-19 Update | Saturday 6 March 2021 9:00pm 


We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.
The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business as Auckland changes to Alert Level 2, 6am Sunday 7 March;

Entry:
QR codes are displayed at every entrance, and a written register is available to assist with contact tracing.
The number of people instore will be managed at all times to allow for generous social distancing.
The use of masks for both customers and staff is encouraged.

Click & Collect pickup points at:
Queen Street at our Customer Service Centre.
Newmarket at our Menswear counter.

Hygiene Protocols in place:
Cleaners are cleaning and disinfecting surfaces frequently.
Hand sanitisers are available at all counters, for staff and customers.
Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.
Staff are provided with masks and gloves, these are optional.
To help prevent exposure, employees have all the information they need to stay healthy within the work environment.
If employees are feeling unwell, we request they remain at home.

Our Beauty services remain a ‘non-touch environment’, and our experienced staff will be on hand for consultations, advice and to assist any customers who wish to self-apply products, using disposable applicators.

Our Lingerie Fitting Service and the trying of accessories, including earrings and sunglasses are not available throughout Alert Level 2, however, our consultants are on-hand for expert advice.

We will be operating a largely cashless environment for the foreseeable future. Cash payments will be accepted at several counters at both stores.

Bite Café at Queen Street is open and will accept cash payments and meet all requirements.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health. 

 
We thank you for your support of our family business.

 

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Covid-19 Update | Saturday 27 February 2021 10:00pm 


To our Smith & Caughey’s Community

 
To support New Zealand’s fight against COVID-19, we have closed both our Queen Street and Newmarket stores until the Level 3 category has been modified.
Our Online store will remain open with delivery running as normal with strict hygiene practices in place. We continue to provide free shipping* and returns on Online orders, within New Zealand. Be assured we will continue to process online returns during this time. Our contactless Click & Collect service will operate from Monday 1 March.
*TERMS & CONDITIONS APPLY. FOR A LIMITED TIME.
You will be able to contact us throughout the period we are closed and we will assist you in any way we can.
We thank you for your support of our family business and we look forward to seeing you again soon.
Stay safe, be kind.
We’re all in this together.

 

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Covid-19 Update | Tuesday 23 February 2021 9.00am

 

We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.

The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business;

Entry: QR codes are displayed at every entrance, and a written register is available to assist with contact tracing. The number of people instore be managed at all times to allow for generous social distancing. The use of masks for both customers and staff is encouraged.

Click & Collect pickup points at: Queen Street at our Customer Service Centre.
Newmarket at our Menswear counter.

Hygiene Protocols in place: Cleaners are cleaning and disinfecting surfaces frequently.
Hand sanitisers are available at all counters, for staff and customers.
Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.
Staff are provided with masks and gloves, these are optional.
To help prevent exposure, employees have all the information they need to stay healthy within the work environment.
If employees are feeling unwell, we request they remain at home.

AT ALERT LEVEL 1
Our beauty services and lingerie fitting services resume, as does the trying of accessories, including earrings and sunglasses. All services have enhanced hygiene procedures.

We will be operating a largely cashless environment for the foreseeable future. Cash payments will be accepted at several counters at both stores.

Bite Café at Queen Street is open and will accept cash payments and meet all requirements.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health.

We thank you for your support of our family business.

Best wishes,
Andrew Caughey
Managing Director

 

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Covid-19 Update | Thursday 18 February 2021 9.00am

 

We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.
The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business;

Entry:
QR codes are displayed at every entrance, and a written register is available to assist with contact tracing.
The number of people instore will be managed at all times to allow for generous social distancing.
The use of masks for both customers and staff is encouraged.

Click & Collect pickup points at:
Queen Street at our Customer Service Centre.
Newmarket at our Menswear counter.

Hygiene Protocols in place:
Cleaners are cleaning and disinfecting surfaces frequently.
Hand sanitisers are available at all counters, for staff and customers.
Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.
Staff are provided with masks and gloves, these are optional.
To help prevent exposure, employees have all the information they need to stay healthy within the work environment.
If employees are feeling unwell, we request they remain at home.

Our Beauty services remain a ‘non-touch environment’, and our experienced staff will be on hand for consultations, advice and to assist any customers who wish to self-apply products, using disposable applicators.

Our Lingerie Fitting Service and the trying of accessories, including earrings and sunglasses are not available throughout Alert Level 2, however, our consultants are on-hand for expert advice.

We will be operating a largely cashless environment for the foreseeable future. Cash payments will be accepted at several counters at both stores.

Bite Café at Queen Street is open and will accept cash payments and meet all requirements.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health. 
We thank you for your support of our family business.

 

 

------------------------------------------------

 

 

Covid-19 Update | Sunday 14 February 2021 8:30pm 

To our Smith & Caughey’s Community

 
To support New Zealand’s fight against COVID-19, we have closed both our Queen Street and Newmarket stores until the Level 3 category has been modified.
Our Online store will remain open with delivery running as normal with strict hygiene practices in place. We continue to provide free shipping* and returns on Online orders, within New Zealand. Be assured we will continue to process online returns during this time. Our contactless Click & Collect service is also available.
*TERMS & CONDITIONS APPLY. FOR A LIMITED TIME.
You will be able to contact us throughout the period we are closed and we will assist you in any way we can.
We thank you for your support of our family business and we look forward to seeing you again soon.
Stay safe, be kind.
We’re all in this together.

 

------------------------------------------------------------

 

 

Covid-19 Update | Monday 16 November 2020 1:00pm

We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.

We were advised late last week by the Ministry of Health that a person testing positive for COVID-19 had visited our Queen Street store. This visit occurred on Saturday 7 November between 3.50 pm and 6pm.

As a result of this we arranged to have our store deep cleaned and clearly communicated the situation to all our staff.  On Friday 13 November we gave staff time off to have a precautionary COVID test.  All staff tests to date have been negative.

We continue to monitor the situation and are adhering to all Ministry of Health Guidelines.  Our Queen Street and Newmarket and Online stores are all open for business and are trading as normal.



__________________________ 

 

Covid-19 Update | Friday 13 November 2020 12:00pm

 

An update for our Smith & Caughey's community.

We have been advised by the Ministry of Health that a person testing positive for COVID-19 has visited our Queen Street store. This visit occurred on Saturday 9 November, between 3.50pm and 6pm. Should you have visited the store at this time, please follow the Ministry of Health advice.

Following Ministry of Health advice given this morning, our Queen Street store remains open. As a company, we will continue to seek and follow Ministry of Health guidelines as they develop.

As an added safety precaution, the Queen Street store was given a deep clean at 6.30am this morning. Any staff with any health concerns at all, have been asked to stay home, be tested, and to remain at home until test results are received. All staff are encouraged to wear masks and hygiene protocols are in place.

Should you require more information please visit here.


Our Newmarket and Online stores are open as normal.

 
As always, the health and well-being of our staff and customers remains our utmost priority. 

Thank you for your support of our family business.

 

_________________________

 

We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.

The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business;

Entry: QR codes are displayed at every entrance, and a written register is available to assist with contact tracing. The number of people instore be managed at all times to allow for generous social distancing. The use of masks for both customers and staff is encouraged.

Click & Collect pickup points at: Queen Street at our Customer Service Centre.
Newmarket at our Menswear counter.

Hygiene Protocols in place: Cleaners are cleaning and disinfecting surfaces frequently.
Hand sanitisers are available at all counters, for staff and customers.
Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.
Staff are provided with masks and gloves, these are optional.
To help prevent exposure, employees have all the information they need to stay healthy within the work environment.
If employees are feeling unwell, we request they remain at home.

AT ALERT LEVEL 1
Our beauty services and lingerie fitting services resume, as does the trying of accessories, including earrings and sunglasses. All services have enhanced hygiene procedures.


We will be operating a largely cashless environment for the foreseeable future. Cash payments will be accepted at several counters at both stores.

Bite Café at Queen Street is open and will accept cash payments and meet all requirements.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health.

We thank you for your support of our family business.

Best wishes,
Andrew Caughey
Managing Director