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Covid-19 Update | Monday 16 November 2020 1:00pm

We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.

We were advised late last week by the Ministry of Health that a person testing positive for COVID-19 had visited our Queen Street store. This visit occurred on Saturday 7 November between 3.50 pm and 6pm.

As a result of this we arranged to have our store deep cleaned and clearly communicated the situation to all our staff.  On Friday 13 November we gave staff time off to have a precautionary COVID test.  All staff tests to date have been negative.

We continue to monitor the situation and are adhering to all Ministry of Health Guidelines.  Our Queen Street and Newmarket and Online stores are all open for business and are trading as normal.



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Covid-19 Update | Friday 13 November 2020 12:00pm

 

An update for our Smith & Caughey's community.

We have been advised by the Ministry of Health that a person testing positive for COVID-19 has visited our Queen Street store. This visit occurred on Saturday 9 November, between 3.50pm and 6pm. Should you have visited the store at this time, please follow the Ministry of Health advice.

Following Ministry of Health advice given this morning, our Queen Street store remains open. As a company, we will continue to seek and follow Ministry of Health guidelines as they develop.

As an added safety precaution, the Queen Street store was given a deep clean at 6.30am this morning. Any staff with any health concerns at all, have been asked to stay home, be tested, and to remain at home until test results are received. All staff are encouraged to wear masks and hygiene protocols are in place.

Should you require more information please visit here.


Our Newmarket and Online stores are open as normal.

 
As always, the health and well-being of our staff and customers remains our utmost priority. 

Thank you for your support of our family business.

 

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We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.

The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business;

Entry: QR codes are displayed at every entrance, and a written register is available to assist with contact tracing. The number of people instore be managed at all times to allow for generous social distancing. The use of masks for both customers and staff is encouraged.

Click & Collect pickup points at: Queen Street at our Customer Service Centre.
Newmarket at our Menswear counter.

Hygiene Protocols in place: Cleaners are cleaning and disinfecting surfaces frequently.
Hand sanitisers are available at all counters, for staff and customers.
Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.
Staff are provided with masks and gloves, these are optional.
To help prevent exposure, employees have all the information they need to stay healthy within the work environment.
If employees are feeling unwell, we request they remain at home.

AT ALERT LEVEL 1
Our beauty services and lingerie fitting services resume, as does the trying of accessories, including earrings and sunglasses. All services have enhanced hygiene procedures.


We will be operating a largely cashless environment for the foreseeable future. Cash payments will be accepted at several counters at both stores.

Bite Café at Queen Street is open and will accept cash payments and meet all requirements.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health.

We thank you for your support of our family business.

Best wishes,
Andrew Caughey
Managing Director