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We at Smith & Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate.

The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business;

QR codes are displayed at every entrance, and a written register is available to assist with contact tracing.
The number of people instore be managed at all times to allow for generous social distancing.
The use of masks for both customers and staff is encouraged.

Click & Collect pickup points at:
Queen Street at our Customer Service Centre.
Newmarket at our Menswear counter.

Hygiene Protocols in place:
Cleaners are cleaning and disinfecting surfaces frequently.
Hand sanitisers are available at all counters, for staff and customers.
Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.
Staff are provided with masks and gloves, these are optional.
To help prevent exposure, employees have all the information they need to stay healthy within the work environment.
If employees are feeling unwell, we request they remain at home.
While Beauty services remain a ‘non-touch environment’ our experienced staff will be on hand for consultations, advice and to assist any customers who wish to self-apply products, using disposable applicators.

Our Lingerie Fitting Service and the trying of accessories, including earrings and sunglasses are not available throughout Alert Level 2, however, our consultants are on-hand for expert advice.

We will be operating a largely cashless environment for the foreseeable future. Cash payments will be accepted at several counters at both stores.

Bite Café at Queen Street is open and will accept cash payments and meet all requirements.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health. 

We thank you for your support of our family business.

Best wishes,
Andrew Caughey
Managing Director