ONLINE DELIVERY INFORMATION



We wish to advise that processing times for Online orders are slightly longer than usual due to the volume of online orders received. Please be assured that our teams are working as quickly and safely as possible to get your order to you.

As circumstances have caused delays, we have extended our Returns timeframe until Thursday 31 March 2022. Should you need to return an item purchased there will be time to do so.

Exchanges are able to be processed instore, however refunds will be offered in place of an exchange Online due to both internal processing delays and delays in the courier network. All items returned will receive a full refund, subject to our terms and conditions.

For Online orders we wish to advise that processing times are slightly longer than usual due to the volume of online orders received. Please be assured that our teams are working as quickly and safely as possible to get your order to you.

We thank you for your patience and ongoing support of our family business, each order is appreciated.

 

CHRISTMAS DELIVERY

Across the country our courier and postal networks are working with an overwhelming volume of packages in the lead up to Christmas. Noted below are the dates we believe to be a safe margin to shop with us online and receive your packages in time for Christmas, unfortunately however this is not something we can guarantee or control once your order enters the courier network.

Please take these delays into consideration while doing your online Christmas shopping and exercise patience with retailers and delivery partners.


We suggest you place your order before:

Auckland midday Thursday 16 December
North Island midday Tuesday 14 December
South Island midday Sunday 12 December

 

NEW ZEALAND DELIVERY

Free Shipping* extended on orders within New Zealand - *Offer excludes oversize items. 

All domestic orders are sent via Courier Post and are usually dispatched within 1-3 days from the date you place your order. Your delivery time frame will depend on our stock levels and an indication is given for each item in the cart when you check out. We might need to order an item in for you, which is why some item’s expected dispatch time is 5-14 days.

   

DELIVERY METHOD

We ship online orders to New Zealand addresses using Courier Post courier service. All deliveries require a signature upon receipt.

If you would like your order to be left at your designated delivery address without a recipient's signature you must state this in the delivery instructions when you complete the checkout. Please be aware that deliveries left at an address without a signature are done so solely at the recipients own risk. In this instance, Smith & Caughey's and Courier Post accept no responsibility for any damage or theft of the parcel and its contents. 

 

RETURNS POLICY

View our online Returns Policy and find information on how to return your item here.


 

INTERNATIONAL DELIVERY*

AUSTRALIA
We ship to Australia at a flat rate of $35 for standard orders. Australian orders are shipped within 7 to 10 days from the date you place your order. Please allow up to 14 - 28 days for delivery.

THE REST OF THE WORLD
Currently we only ship internationally to Australia.

We do not ship oversize orders internationally.