Whether celebrating a child's first Christmas or following family tradition, a visit to Santa's Enchanted Forest at Smith & Caughey's is the perfect beginning to the festive season.  Create wonderful memories that will be treasured forever.



20 November - 24 December





One of Santa's Helpers will be waiting for you beside our Customer Service Centre on the ground floor at our Queen Street Store, to see you on your way to Santa's Enchanted Forest.



Thursday 15 October

As the health and safety of Santa’s special guests, Santa himself and his Helpers has remained top of mind, we have made the decision that non-booked Santa visits will not be available this Christmas. We will be operating Santa visits only through our booking system where we have opened up additional booking slots to accommodate as many visitors as we can while adhering to social distancing practices.

We apologise for any inconvenience and we encourage you to make your Santa Experience this year a booked one, please find the details and benefits of a booked visit below.



Covid-19 Update | Wednesday 1 December 2021 3.00pm

Please be assured we are monitoring all advice from the Ministry of Health with regards to developments around Covid-19, our updates are available here.

As the health and safety of Santa’s special guests, Santa himself and his Helpers are always top of mind, we wish to advise our Customer Community that as of Friday 3 December, we will be operating as a Vaccine Pass Business.

This means that it is a requirement for visitors, staff and customers (aged 12 and over) to present their My Vaccine Pass or official exemption upon entry to the store.

We are following all other health and safety protocols required under the COVID-19 Protection Framework and our COVID-19 Health and Safety protocols are reviewed regularly.

Should any further changes to our Santa's Enchanted Forest Experiences be required, information will be updated and booked guests will be contacted.

The measures in place:

My Vaccine Pass or official exemption as detailed above, shown upon entry.
QR codes located at our entrances and throughout each store to be scanned.
A written register is also available as an alternative at our entrances.
Enhanced hygiene practices are in place.
Santa’s guests over the age of 12 will be required to wear masks throughout their Santa’s Enchanted Forest Experience unless a medical exemption is provided.
Santa, Santa's Helpers and the Christmas Fairies will be wearing face masks.
All staff as well as Santa’s special guests are required to observe social distancing.
Guests will be grouped together to the side of Santa, instead of on his knee.
Any infants, who are unable to sit or stand on their own will be required to be held by an appropriate member of your group for your photograph/s.
A clear Perspex screen has been added on each side of Santa's chair, between Santa and his guests. Please be assured this is barely noticeable in your keepsake photo/s.

Should you not wish to proceed with your booked Santa Experience, due to Covid-19 precautions in place, we will accept cancellations with 24 hours' notice and a full refund will be provided.

Covid-19 circumstances can change quickly, should this affect your booking or our ability to offer the service within a 24 hour period, flexibility will be relied on from both Smith & Caughey’s and Santa’s Guests.



Before making your way to meet Santa, explore the Enchanted Forest, see Santa's helpers getting ready for Christmas. Each child will receive a collectable Christmas tree bauble gift from Santa and a keepsake photo with him. After meeting Santa and giving him your Christmas wish list make your way to Level 2 to collect your free Santa photo.

As a booked guest you will not need to queue prior to your visit, and all digital downloads from your visit are free.

Please note bookings are limited and only available until sold out. The maximum number of people per session is six. Minimum one child and one adult. A child is classed as newborn to 15 years, adult classed as 16 years and over. An adult visiting with no children requires purchasing at least one 'child' ticket. The 2021 Smith & Caughey's Christmas Baubles available while stocks last.

Should Auckland move to an Alert Level where Santa Experiences cannot continue this year, bookings will be cancelled and refunded.






$10 EACH


with any Santa's Enchanted Forest queries
Telephone:  (09) 377 4770